Refund policy

Return & Refund Policy

We want you to love what you bring home from Lavanda. If something 
isn't right, we're here to help.

Returns
We accept returns within 30 days of delivery. To be eligible, items must be in their original condition — unused and in their original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at lavanda@comportashop.com. Once accepted, items should be sent to:

Lavanda, Têxteis-Lar, Unipessoal Lda
Largo de São João, 3
7580-624 Comporta, Portugal

Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.

Damages and issues
Please inspect your order upon receipt and contact us immediately if your item arrives damaged, defective, or incorrect. We'll evaluate the issue and make it right.

Non-returnable items
The following cannot be returned:
• Custom or personalised orders
• Sale items and gift cards

Exchanges
To exchange an item, return it following the process above. Once your return is accepted, place a new order for the item you'd like.

European Union — Right of Withdrawal
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Items must be unused and in their original packaging, with proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund.

If more than 15 business days have passed since your refund was 
approved, please contact us at lavanda@comportashop.com.